Shipping & Returns

• Many Clark Sporting Goods items require personalization that renders them unreturnable. If your item requires personalization or assembly, you can get a refund on your order until that process begins.
• Other items can be returned for a refund within 72 hours. Shipping costs are non-refundable. Clark Sporting Goods will not reimburse return shipping costs.
  
• If you have a problem with an item or require a return or refund, you MUST contact us before returning it or seeking a refund.
  

Delivery

• Please allow at least 2-3 weeks for delivery.
• Rush Shipping Options Available
• For assistance please call our Customer Service Department at 1-800-647-3006.

Shipping FAQs

• When Can I Expect My Order?
  
• Our normal turn-around time is 7-10 business days (excludes Saturdays and Sundays), but we can always work with you to meet your event date.
• Rush shipping is available at an additional cost.
  
• What is the best way to place an order?
  
• You can place your order either by phone at 1-800-647-3006 or online at ClarkSportingGoods.com .
• Internet orders are for credit card or PayPal payments only.
  
• Can I change my order?
  
• Changes cannot be made to your order after 24 hours of placement.
  
• Please confirm all information and quantities before placing your order.
  
• Can I cancel my order?
• Due to the customization of our products, any cancellations after 48 hours of order placement will be subject to a 15% cancellation fee.
• Shipping charges and personalizations are non-refundable.
• How will my order be shipped?
  
• Our standard shipping methods are either USPS Priority Mail or FedEx Ground.
  
• For expedited service, we employ FedEx 3-day, 2-day, and overnight services as well.
• We also ship to APO/FPO addresses.
  
• Depending on your event date, we will ship the order via Priority Mail (approximately 10 days for delivery to APO address), or Express Mail (3 days delivery to APO address).
• Alaska, Hawaii, and Puerto Rico orders are shipped FedEx 2-day air.
  
• How are shipping charges calculated?
  
• Shipping charges are determined according to the total price of the order and the country to where the order is being shipped.
  
• Will I receive an e-mail confirmation once my order is shipped?
  
• Yes. Once your order has been shipped, you will receive an e-mail confirmation from us.
  
• It will have a tracking number and instructions on how to track your order.
  
• What forms of payment do you accept?
  
• We accept MasterCard, Visa, American Express and PayPal.
  
• We also accept certified checks and money orders, however these orders will not get processed until we receive payment.
  
• We also accept Purchase Orders from Government Organizations; a signed copy would need to be faxed to us once order is placed.
• Our internet site is on a secured server - all credit card information is encrypted and is never kept on our server.
  
• What do I do if there is something incorrect with my order?
  
• If there is a problem with your order, please contact our Customer Service Department immediately at 1-800-647-3006, ext. 316.
• Please have your order number available.
  
• How do I check the status of my online order?
  
• To check the status of your online order, you can login to your account and follow the progress there.
  
• You can also call us at 1-800-647-3006, ext. 316.