- Many Clark Sporting Goods items require personalization that renders them unreturnable. If your item requires personalization or assembly, you can get a refund on your order until that process begins.
- Other items can be returned for a refund within 72 hours. Shipping costs are non-refundable. Clark Sporting Goods will not reimburse return shipping costs.
- If you have a problem with an item or require a return or refund, you MUST contact us before returning it or seeking a refund.
Delivery
- Please allow at least 2-3 weeks for delivery.
- Rush Shipping Options Available
- For assistance please call our Customer Service Department at 1-800-647-3006.
Shipping FAQs
- When Can I Expect My Order?
- Our normal turn-around time is 7-10 business days (excludes Saturdays and Sundays), but we can always work with you to meet your event date.
- Rush shipping is available at an additional cost.
- What is the best way to place an order?
- You can place your order either by phone at 1-800-647-3006 or online at ClarkSportingGoods.com .
- Internet orders are for credit card or PayPal payments only.
- Can I change my order?
- Changes cannot be made to your order after 24 hours of placement.
- Please confirm all information and quantities before placing your order.
- Can I cancel my order?
- Due to the customization of our products, any cancellations after 48 hours of order placement will be subject to a 15% cancellation fee.
- Shipping charges and personalizations are non-refundable.
- How will my order be shipped?
- Our standard shipping methods are either USPS Priority Mail or FedEx Ground.
- For expedited service, we employ FedEx 3-day, 2-day, and overnight services as well.
- We also ship to APO/FPO addresses.
- Depending on your event date, we will ship the order via Priority Mail (approximately 10 days for delivery to APO address), or Express Mail (3 days delivery to APO address).
- Alaska, Hawaii, and Puerto Rico orders are shipped FedEx 2-day air.
- How are shipping charges calculated?
- Shipping charges are determined according to the total price of the order and the country to where the order is being shipped.
- Will I receive an e-mail confirmation once my order is shipped?
- Yes. Once your order has been shipped, you will receive an e-mail confirmation from us.
- It will have a tracking number and instructions on how to track your order.
- What forms of payment do you accept?
- We accept MasterCard, Visa, American Express and PayPal.
- We also accept certified checks and money orders, however these orders will not get processed until we receive payment.
- We also accept Purchase Orders from Government Organizations; a signed copy would need to be faxed to us once order is placed.
- Our internet site is on a secured server - all credit card information is encrypted and is never kept on our server.
- What do I do if there is something incorrect with my order?
- If there is a problem with your order, please contact our Customer Service Department immediately at 1-800-647-3006, ext. 316.
- Please have your order number available.
- How do I check the status of my online order?
- To check the status of your online order, you can login to your account and follow the progress there.
- You can also call us at 1-800-647-3006, ext. 316.
